Privacy Policy

22AI is operated by Muhammed Nadeem, an independent service provider based in the United Arab Emirates, offering website design and AI chatbot/voice agent services.

Contact for privacy questions: dev.22aii@gmail.com

We may collect the following categories of personal data when you visit our website, use our AI chatbot, or contact us:

• Contact details — name, email address, phone number
• Business information — company name, industry, service inquiries
• Chatbot/conversation data — messages, questions, or booking requests submitted through our AI chatbot demo on the site
• Communications — records of emails, calls, or messages exchanged with us

We do not currently use analytics or tracking cookies on this website. If that changes, this policy will be updated and a cookie notice will be added.

We do not knowingly collect sensitive categories of personal data (e.g., health, financial, or biometric data) through this website.

We process personal data on the following bases:

• Consent — when you submit a form, start a chatbot conversation, or contact us, you consent to us using that information to respond to you
• Legitimate business interest — to operate, improve, and secure our website and services
• Contractual necessity — to deliver services to clients who have engaged us

You may withdraw consent at any time by contacting us (see Section 8).

We use personal data to:

• Respond to inquiries and provide quotes or consultations
• Deliver, operate, and improve our website and AI chatbot services
• Send updates related to services you've requested (not marketing, unless you separately opt in)
• Maintain records for legal, accounting, or contractual purposes

We do not sell personal data to third parties.

We retain personal data only as long as necessary for the purposes it was collected — typically:

• Inquiry/chatbot data: up to [confirm retention period — e.g. 12 months] unless a client relationship begins
• Client contract data: for the duration of the engagement plus any period required by UAE law for record-keeping

Our website's AI chatbot is built on OpenAI's platform. When you interact with the chatbot, your messages are processed by OpenAI in order to generate responses. This means conversation data may be transmitted to and processed by OpenAI as part of delivering the chatbot service.

We do not use your chatbot conversations to train third-party AI models beyond what is required to operate the chatbot itself.

We may share data with trusted third-party service providers who help us operate our business, such as:

• Website hosting providers
• Our AI chatbot provider (OpenAI)
• Email and communication tools
• Payment or invoicing platforms (if applicable)

Some of these providers, including OpenAI, are located outside the UAE. Where personal data is transferred internationally, we take reasonable steps to ensure it is protected to a standard consistent with the PDPL.

We do not share personal data with third parties for their own independent marketing purposes.

Under the PDPL, you have the right to:

• Access — request confirmation of what personal data we hold about you
• Rectification — request correction of inaccurate data
• Erasure — request deletion of your data, subject to legal exceptions
• Restriction — request that we limit how we process your data
• Portability — request your data in a structured, commonly used format
• Object — object to processing, including automated decision-making

To exercise any of these rights, contact us at dev.22aii@gmail.com. We will respond within a reasonable timeframe as required by law.

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or misuse, including access controls and secure storage practices.

Our website and services are intended for business use and are not directed at individuals under 18. We do not knowingly collect data from minors.

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or how your data is handled, contact us at:
Email: dev.22aii@gmail.com
Website: https://www.22ai.dev